
Sunday, 11 October 2009
Apple Fantastic

Crash Dummy

Friday, 9 October 2009
On Love & Affinity

Thursday, 8 October 2009
Motorhome Magazine Letter

Tuesday, 29 September 2009
Fashion Accessory or Something Useful?

But I have just spent a serious amount of money on a new toy, some 'Red Line' Telesteps.
It's a handy ladder for every situation. Always the right length. Always at a safe angle. A telescopic ladder that can help me reach heights of up to 5 metres, amost anywhere and it only weighs 11KG.
This morning I easily accessed the roof of one of my sheds and fitted new felt. The ladder is so sturdy I felt perfectly safe and for someone aged 65 & 5/6's I have to take extra care.
Not having a significant other to deal with this sort of thing a girl has to look after herself.I will get more value out of these telesteps than any fashion accessory. I will save money by doing the jobs myself and I won't be exasperated by useless workmen so there'll be no drain on my emotional health. All in all, money well spent!!
Monday, 28 September 2009
And While I Am In A Complaining Mood
I have emailed Chief Honcho at Home Retail Group, Oliver Stocken, about Homebase Farlington.
Below is the transcript:
The staff in the above store need retraining in Customer Service & Plant Care. Their attitude is sloppy and they clearly demonstrate that they don't care what impression they give to customers. Saturday evening, 26th September I spent over £30, during the checkout I was not offered the promotional October 10% discount card. It was only after I returned home that I realised that I should have asked for it. I returned the following day. The polite lad at the reception knew nothing about it and asked another lad to fetch the supervisor. The other lad's attitude annoyed me, he made inappropriate comments within earshot so I immediately took him to task and told him not to behave like that in front of customers. Where did he think he was? At home? The supervisor duly arrived, she apologised and I was given my 10% card. While shopping I noticed there were plants wilting through lack of water while the staff have plenty of time to stand around and chat. The paragraph below is taken from Homebase website. "We’re under no illusion that what really brings the customers back every time is our colleagues and the service they receive from them. From the team that purchases our products to the team that work on the tills, we offer the best customer service there is because everybody is encouraged to take responsibility for improving the customer’s experience." I should have been offered the 10% card without having to go back and ask for it. All the staff should have known about giving qualifying customers the 10% card. All plants need water, so what sort of impression does it give customers when they see plants needing a little TLC? I look forward to your comments.
Mandelson!! How Very dare He!!
So rude and superior!! While being interviewed this morning by BBC Breakfast's Sian Williams, he didn't like her question so instead of answering it in an intelligent manner he went on the attack.
Sian was only quoting something from 'The Times' and he sneeringly turned it back on her saying she had got it wrong and it was typical BBC sloppy reporting.
He's forgotten that he works for us, they've all forgotten that they work for us.
My MP Sarah McCarthy-Fry will be hearing from me.